COVID 19 Alert Level 4 Update: Ooooby is essential!

Hello Oooobies,

What does Alert Level 4 mean for Ooooby? 

We ARE classified as an essential service so put your mind at ease. We are continuing and will keep working hard to bring you your wholesome organic goods.

Please keep in mind that:

* We have had a HUGE influx of orders. We CAN cater to this, but we are a small team doing the best we can to keep you all healthy and happy. A number of items are currently out of stock on the site, but we will be we have LOTS more arriving for next week – you all just cleared us out in one swoop this week! We may put reasonable limits to prevent hoarding, so please don’t bulk buy.

* Due to a spike in traffic, our website is a little slow (but not too bad, all considering!). More server resources are being added. Mobile phone networks are also congested, so not all calls are coming through. Everyone is doing their best!

* Please again remember that we are still a small team. We are working really hard to cater to all of your needs and to respond to all of your queries, but there are only so many hours in the day. Please help us by not emailing or phoning us if it’s not SUPER critical. It’s not that we don’t want to chat or help you out, we are just really stretched at the moment.

* Under the Level 4 conditions we will have some operational restrictions, so again please keep this in mind. We will of course do our best to fulfill your orders as placed, but things may take a little longer or there may be a need for us to make decisions related your order on the spot. We may not be able to always communicate this ahead of time and might need to simply make a call. You will always get your full value or will be credited accordingly, if required. 

It is indeed strange and unprecedented times. We are privileged to be able to bring you great produce and play our part in helping New Zealand stay healthy at this time. We take that responsibility very seriously.

It may not seem like a priority right now, but the sun will continue to rise and the birds are still chirping. Don’t let the situation stress you out unnecessarily. At some point in the near future we will be able to look back at this and say “despite the overwhelming odds… tomorrow came”. 

Let’s be considerate, kind and understanding. Please continue to support one another and remember that we are all in this together.

Thanks so much everyone!

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